Shipping Policy
Thank you for shopping with The Midas Touch 24. We are committed to delivering your orders safely, securely, and on time. Please read our Shipping Policy to understand our shipping process.
1. Order Processing
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Orders are processed within 1–3 business days after successful payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During festive seasons, promotional sales, or high order volumes, processing times may be slightly longer.
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All orders undergo a quality check before dispatch.
2. Shipping Coverage
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We currently ship across India.
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For international shipping inquiries, please contact our customer support before placing your order.
3. Delivery Timeline
Estimated delivery time after dispatch:
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Metro Cities: 2–5 Business Days
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Other Cities & Towns: 3–7 Business Days
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Remote Locations: 5–10 Business Days
Delivery timelines are estimates and may vary depending on the courier partner, destination, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
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Shipping charges (if applicable) will be displayed during checkout before payment.
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Free shipping offers may be available on selected orders or during promotional campaigns.
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Additional shipping charges may apply for remote or difficult-to-service locations.
5. Order Tracking
Once your order has been dispatched, you will receive:
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Shipment Confirmation
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Courier Partner Details
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Tracking Number
You can use the tracking number to monitor your shipment until delivery.
6. Delivery Attempts
Our courier partners will make delivery attempts according to their delivery policies.
If delivery cannot be completed due to:
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Incorrect address
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Recipient unavailable
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Invalid contact number
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Customer unavailable during delivery
the shipment may be returned to us, and additional shipping charges may apply for re-delivery.
7. Incorrect Address
Customers are responsible for providing complete and accurate shipping information.
The Midas Touch 24 is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
8. Damaged, Tampered, or Incorrect Package
If you receive:
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A damaged package
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A tampered package
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An incorrect product
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Missing items
Please follow these steps immediately:
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Record a clear, continuous, and unedited unboxing video from the very beginning of opening the sealed package until the product is completely visible.
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The unboxing video must clearly show the sealed parcel before opening, the entire unpacking process without any cuts or pauses, and the condition of the product.
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Take clear photographs of the package and product (if required).
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Contact us within 48 hours of delivery with your Order ID, photographs (if applicable), and the complete unboxing video.
Claims for damaged, incorrect, tampered, or missing products will only be considered if a complete, uninterrupted unboxing video is provided. Claims submitted without the mandatory unboxing video will not be accepted.
9. Delayed Shipments
While we strive for timely delivery, delays may occur due to:
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Weather conditions
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Natural disasters
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Public holidays
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Government restrictions
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Courier service delays
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High order volumes during festive seasons
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Other unforeseen circumstances beyond our control
We appreciate your patience and understanding in such situations.
10. Lost Shipments
If your shipment is lost during transit, please contact us immediately.
We will coordinate with the courier partner to investigate the issue and provide an appropriate resolution, which may include a replacement or refund, depending on the investigation results.
11. International Shipping
International shipping may be available upon request.
Customers are responsible for:
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Customs duties
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Import taxes
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VAT (if applicable)
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Local handling charges
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Any additional fees imposed by the destination country’s authorities
12. Contact Us
For any shipping-related questions or assistance, please contact us:
The Midas Touch 24
Contact Person: Vaishnavi Satheesh
Phone: +91 99944 82789
Email: themidastouch2024@gmail.com
Instagram: @themidastouch_24
Business Address:
House No. 35-150/1,
Krishna Swami Street,
Near Chamundeshwari Temple,
Doddipalli,
Chittoor, Andhra Pradesh – 517127,
India.
Thank you for choosing The Midas Touch 24. We are dedicated to delivering elegance, quality, and exceptional service with every order.